Job Description

We are a well-positioned and growing specialist optometric firm, with a unique and valuable vision care offering that helps people of all ages who have been struggling with undiagnosed vision conditions. We are seeking a professional, energetic, and polished full-time Receptionist/Administrative Assistant to support our amazing patients and team of vision care professionals, in the Cleveland area.

Primary Job Responsibilities

Greet patients and visitors on arrival to office
Respond to incoming phone calls, e-mails, and patient questions
Manage patient check-ins
Collect payments for services
Scheduling patients for exams and therapy
Monitor and process external New Patient Leads

Qualifications

The ideal Receptionist/Administrative Assistant candidate will possess a strong personal character and will consistently demonstrate loyalty, empathy towards others, dependability, self-motivation, trustworthiness, strong organizational skills, the ability to multi task and excellence in customer service.

He/she will have a high school diploma or equivalent, with preferred two plus (2+) year of customer service experience. Two plus (2+) year prior medical and/or vision office experience.

Special Skills

Excellent telephone and communication skills
Strong proficiency with Microsoft Office and particularly with Word & Excel
Familiarity with optometry and/or vision terminology
Prior experience with electronic health record software\

Compensation Package

Competitive wage based on prior experience
Gross compensation is based on hourly work schedule
Reasonably flexible work schedule
Paid Time Off (PTO)
Options for paid medical coverage available
No-cost eye exams provided for members of employee household.

Job Details

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